Privacy Policy

Furniture Town (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website www.furnituretown.co.uk or purchase products from us.

1. Information We Collect

We may collect and process the following types of information:

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  Personal Information: name, billing and delivery address, email address, phone number, payment details.
  
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  Account Information: login credentials, order history, preferences.
  
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  Technical Data: IP address, browser type, device information, cookies, and usage data.
  
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  Communication Data: messages or emails you send to us, customer service queries.
  

2. How We Use Your Information

We use your data to:

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  Process and deliver your orders.
  
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  Manage payments, refunds, and account security.
  
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  Provide customer support.
  
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  Send updates, promotions, or service-related emails (only if you opt-in).
  
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  Improve our website, services, and shopping experience.
  
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  Comply with legal obligations.
  

3. Legal Basis for Processing

We process your personal data on the following bases:

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  Contractual necessity – to fulfil your purchase.
  
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  Consent – when you sign up for marketing communications.
  
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  Legal obligation – to meet tax, accounting, or consumer protection laws.
  
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  Legitimate interests – to improve services and prevent fraud.
  

4. Sharing Your Information

We do not sell or rent your personal data. We may share data only with:

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  Payment providers (e.g., Stripe, PayPal) to process transactions.
  
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  Delivery partners for shipping orders.
  
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  IT service providers for website hosting, analytics, and security.
  
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  Legal authorities if required by law.
  

All third parties are required to protect your data and use it only for the purposes we specify.

5. Cookies

Our website uses cookies to improve your browsing experience. Cookies help us:

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  Remember your preferences and cart contents.
  
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  Analyse site traffic and performance.
  
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  Personalise your shopping experience.
  

You can disable cookies in your browser settings, but some site features may not function properly.

6. Data Retention

We keep your personal information only as long as necessary:

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  Order and transaction data – up to 6 years (for tax/legal obligations).
  
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  Account information – until you delete your account.
  
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  Marketing data – until you unsubscribe.
  

7. Your Rights

Under UK GDPR, you have the right to:

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  Access your personal data.
  
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  Request correction of inaccurate information.
  
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  Request deletion (“right to be forgotten”).
  
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  Restrict or object to processing.
  
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  Withdraw consent for marketing at any time.
  
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  Data portability (transfer of your data).
  

To exercise your rights, contact us using the details below.

8. Data Security

We use secure servers, encryption, and industry-standard safeguards to protect your data from unauthorised access, disclosure, alteration, or destruction.

9. International Transfers

We primarily store your data within the UK/EEA. If data is transferred outside, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

10. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with the “Last Updated” date changed accordingly.

11. Contact Us

If you have questions or requests regarding this Privacy Policy, please contact us:

Furniture Town

2571 Oakridge, United Kingdom

📧 Email: support@furnituretown.co.uk

📞 Phone: +44 20 1234 5678